Refund policy

Return

All sales including custom-made, bulk orders, etc. are final after the purchased items are released by JomokJomok LLC ["We"] to the shipping company or the customer. 

* If manufacture defect is found in the product, JomokJomok will repair or exchange the item. However, no return or exchange after using or damaging the item.

* All of our cutting boards are handmade, and we try our best to capture the nature and quality of wood. Therefore, each product can be different in size, color, pattern/design of wood grain, shapes and more, which also can be different from the picture. In these cases, it does not consider as defect and cannot be exchange or return.

 

Damages and issues

We are not responsible for any damage to the product after the items have been released.

If something gets damaged en route, the customer will find making an insurance claim with the shipping company, then contacting us to reorder the item as the best route forward.

Please get in touch if you have questions or concerns about your orders.

 

After Service Warranty (only on end grain cutting boards)

* Within 1 year of the purchase, we will provide one time repair with no charge (shipping cost is included once).

* After 1 year of the purchase, there will be $100 for repair and shipping fee.

* These will not be covered under After Service Warranty:

Normal wear and tear, Splitting/checking/cracking due to inadequate cares, Damage due to ignoring the care instruction, Warping or cracking due to  storing in damp or humid environment

* After Service Warranty will not cover severely damaged items such as warping, cracking and others.

***PLEASE READ CAREFULLY FOR APPROPRIATE CARE INSTRUCTION FOR THE CUTTING BOARD